Stakeholder Identification and Communication
Identification
SAVC aims to achieve sustainable development and attaches great importance to corporate social responsibility (CSR). SAVC identifies stakeholders in terms of how they affect SAVC, and how they are affected by SAVC; stakeholders are divided into the following broad categories: employees, customers, investors, suppliers, government agencies and banks.
Communication
In order to develop a better understanding of stakeholders’ views, SAVC engages in communication with stakeholders on both a periodic and occasional basis in regard to issues of key concern to stakeholders, using different communication methods for different types of stakeholders, with the aim of achieving ongoing improvement and of realizing the goal of building mutual trust.
SHAREHOLDER /INVESTORS
Communication Methods
- The annual general meeting of shareholders is held in late June every year.
- An annual report is released in both Chinese-language and English versions, for the benefit of investors
- Important financial information is disclosed promptly on the Market Observation Post System (MOPS) and on SAVC’s public website
- Major decisions made by the Board of Directors, important company news and business results summary reports etc. are disclosed on a regular basis
- SAVC has established a contact window for its company spokesperson, to be able to respond promptly to investor’s queries
- SAVC has established a dedicated investor services e-mail address, to provide a channel for direct communication with investors
Topics of Concern
- Operational performance
- Research and development
- Customer relationship management
EMPLOYEES
Communication Methods
- Various committee meetings
- Labor-management meeting
- Bulletin board announcement
- Establishment of a corporate Intranet with dedicated web pages for providing information for employees
- Establishment of a dedicated e-mail address for the submission of employee complaints
Topics of Concern
- Salaries and employee welfare
- Collective bargaining
- Occupational safety and health affair managers
- Talent Cultivation
CUSTOMERS
Communication Methods
- Business meeting
- Customer audit or factory inspection
- Customer satisfaction survey
- Customer complaint management system
- E-mail address and phone
Topics of Concern
- Research and development
- Customer relationship management
- Greenhouse gas management
SUPPLIERS
Communication Methods
- Supplier Meeting
- Supplier auditing
- Safety and health education and training for contractors entering the factory
- Supplier – EC system
Topics of Concern
- Research and development
- Raw material management
GVERNMENT AGENCIES
Communication Methods
- Participate in investor conference
- Competent authority’s factory inspection and reporting requirements
- Correspondence, emails, phone calls
Topics of Concern
- Operational performance
- Research and development
- Energy management
- Greenhouse gas management
- Water Resource Management
- Work environment
- Collective bargaining
- Occupational safety and health affair managers
- Talent Cultivation
BANKS/ FINANCIAL INSTITUTIONS
Communication Methods
- Irregular bank visits
Topics of Concern
- Operational performance
- Research and development
- Customer relationship management
- Salaries and employee welfare